FAQ

For some utilities, your Peek device requires registration to be able to receive up to date energy information.

For these utilities, you MUST register to be able to use the Peek device.

Some utilities will have their energy data hard coded into the Peek device. For these utility customers the Peek device will display the correct price tiers the moment it is plugged into an outlet. However - you may still want to register your device. Registration allows you to always keep an eye on your energy rates, but also allows your utility to send you energy alerts and keep you informed about rate changes and energy saving offers.

Regardless of your utility, it is worth while registering your Peek device to ensure the best experience and maximize your energy cost awareness and ability to conserve!

Energy companies are changing the way they bill you for energy. Instead of a flat rate, energy companies are switching to ‘time of use’ rates which can change throughout the day. PEEK is a simple plug in monitor that lets you see what energy rate your home is using at any point during the day.

1 - Plug PEEK into an easy to see wall outlet.

2 - Download the PEEK app.

3 - Use the PEEK app to connect PEEK to Wi-Fi and your Utility Company.

 

If you have any problems setting up your Peek device, please contact our Customer Care Team here.

Not all utility companies require a code to set up a Peek device.

If your utility company DOES require a code, you will find it on the welcome letter accompanying your Peek device.

After launching the Peek app and selecting your utility, you will be required to enter your utility code.

You can enter this manually with the keypad, or scan it with your phone's camera.

 

If your utility DOES NOT require a code, the Peek app will automatically skip this step in the set up.

 

Please see our step-by-step Set Up guide for more details.

Entering your utility code with your camera is easy:

1) Tap “USE YOUR CAMERA TO SCAN THE CODE”

2) Give the Peek App permission to use your camera

3) Center the gray box over the Utility Code

4) Tap the check box. Done!

 

Please see our step-by-step Set Up guide for more details.

PEEK uses Bluetooth for initial set-up. Then stays connected and automatically updated via Wi-Fi.

The brightest light denotes the current hour, it's color indicates the current price tier.

PEEK is always showing the next 12hrs, so at 1pm it will be displaying the current rates for 1pm to 2am.

• PEEK uses a simple ‘traffic light’ system to display your rate tiers:
• RED = Peak time. Rates are at their highest.
• YELLOW = Semi-Peak rates.
• GREEN = Off-Peak. Lowest Current Rate.

Flashing lights mean that during these times your utility is conducting an ‘Energy Event’. Energy Events are usually periods when energy demand is highest and so are prices. (Sometimes even higher than regular peak rates). You can save a lot by avoiding running appliances during these times.

PEEK will always display the correct current rates. Utilities switching to ‘time of use’ billing sometimes bill at the lowest Off-Peek rate for weekends and sometimes holidays, so it is possible that sometimes you may see all the lights the same color.

During times when the lights are red your home is being billed at the highest Peak rate. The best thing to do is defer things like laundry, dishwasher, heating & cooling till later when rates are lower. During these times it’s good to be especially aware of your homes energy use.

A circling red light means that your PEEK monitor is plugged in and receiving power, but not connected.

From time to time your utility company might send you push alerts. Generally, these will be simple reminders of when rate changes occur, or when rates are highest. Depending on your utility company, you may also receive notifications of utility sponsored energy saving programs, Energy Star appliance rebates or conservation tips.

Yes! Just toggle them off in your settings on the PEEK app.

PEEK is only as efficient as you make it. It won’t turn things off for you, or go shopping for new Energy Star appliances. But it will keep you aware of when rates are high. During these times it’s up to you to be mindful of your energy use to avoid running up your bill.

Currently PEEK is only available through select utilities, but if your utility has switched to ‘time of use’ or is about to, please let us know, we’d like to talk to them.­­­­

The brightest light on the PEEK device denotes the current hour.

Yes! If you have several people living in your home you can all check the actual rates from the Peek app, even if you only have a single Peek device.

• Download the Peek app.

• Login using the email and password used to set up the original account.

That's it!

You can set the PEEK device lights to switch off at night from the ‘settings’ tab in the PEEK app.

If you don’t wish to turn the lights off completely at night you can also set them to dim at night time.

Although plugged directly into the mains, PEEK is a LOW VOLTAGE device and uses less than 0.2 kWH per day.

The Peek device was designed to use very little electricity... about the same as an LED nightlight.

In the PEEK app, you can tap any one of the numbers from 1-12 on the PEEK dial. The PEEK app will display the actual rate your home will be using at those times. Click the Time Of Use tab below for your summary of your utility’s current rates.

Yes! Download Peek skills for your Alexa here.

PEEK app for Apple Watch has most of the functionality of the PEEK mobile app. You’ll be able to check time of use rates, what current price tier your home is using and receive push alerts and notifications.

Simply change the name of your device in the settings tap in the PEEK mobile app.

Simply update your password in the settings tap in the PEEK mobile app.

In the ‘notifications’ tab in the PEEK app, you will be able to view the entire history of previous alerts   and messages.

Hit the profile icon at the top right of your PEEK mobile app. Tap the generic avatar and choose a picture form your camera roll / photo library on your phone.

If you have any questions or concerns, click HERE for contact details.

PEEK simply displays your rates dynamically from your utility company.

For specific questions about your electricity rates, please contact your utility directly.

PEEK's default setting dims the lights between 11pm and 6am, but you can set it to whatever works for you.

In Settings, select 'Light Behavior', the simple slider allows you to set your PEEK just how you like it.

Yes!

In the PEEK app go to settings, tap the name and call your PEEK whatever you like.

Two circling blue lights means that your PEEK monitor is connected to your phone via Bluetooth and is ready for set-up. Your phone will show you what networks are available for PEEK to connect to.

 

NOTE: PEEK cannot connect to a 5Ghz network.

Circling purple lights mean that your PEEK monitor is connected to WiFi and is attempting connection to the PEEK servers.

 

This should last just a few seconds during set up before your PEEK monitor and your PEEK app receive and display actual prices and times.

 

If  you see 4 purple lights circling at any other time other than initial set up, this means that PEEK cannot connect to the PEEK servers. Please contact customer care HERE.

 

 

3 yellow lights circling means that your PEEK monitor cannot connect to the WiFi router.

Check your router is plugged in and be sure you are using the correct password.

Peek Energy ("Provider") provides the Peek monitor and Peek app subscription services to users who have agreed to the terms and conditions stated below.

 

This Online Access Agreement (“Agreement”) is a legal agreement between you and Provider. It states the terms and conditions under which you may use the

Peek Monitor (“Product”) and Peek app (“Service”), and use the software necessary to connect to the Service (“Software”). “Product”, “Service” and “Software” may at times be used interchangeably in this document.

 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY COMPLETING THE REGISTRATION PROCESS AND USING THE

SOFTWARE AND SERVICE, YOU AGREE TO BE LEGALLY BOUND AND TO ABIDE BY THIS AGREEMENT AS IF YOU HAD SIGNED IT. IF YOU DO NOT

WISH TO BE BOUND, DO NOT REGISTER THE PRODUCT AND FOLLOW THE RETURN DIRECTIONS.

 

ACCESS AND LICENSE

 

ACCESS

Provider hereby grants you access to its system and the right to use the Service and Product, subject to the terms of this Agreement.

 

LICENSE

Provider hereby grants you a non-exclusive, personal, nontransferable license to install and use any Software provided, in executable form only, solely for the purpose of accessing Provider's system and using the Service. If required, you may install and use the Software on any compatible computer or mobile device (smart phone) under your control and copy the Software for back-up or archival purposes provided that all such copies contain the copyright notice and other proprietary markings found on the original copy of the Software. You may not (1) modify or otherwise create derivative works, (2) translate, reverse engineer or reverse compile, or disassemble the Software, or (3) sell, rent, sublicense, assign, distribute, or otherwise transfer the Software or this license. This Agreement applies with equal force if the Software is provided for you and installed by Provider on your system.

 

PERMITTED USERS

You may permit other members of your household to access the Service provided that each such person abides by the terms and conditions of this Agreement. By permitting others to use your account, you assume all risk and liabilities resulting from their use. If you authorize a minor to use your account, you are fully responsible for the online conduct of the minor, for controlling the minor's access to and use of the Service, and for the consequences of any misuse. It is your responsibility to safeguard any personal identification number and password required to access the system. Your right to authorize others to use your account is not assignable or transferable.

 

PRODUCT TAMPERING

You may not translate, reverse engineer or reverse compile or disassemble any software, firmware or part of the Product to modify its operation in a manner that is unauthorized by Provider. You should refer to your Product manual for appropriate operating procedures of the Product.

 

CHANGES

The Service, Provider's system, and this Agreement may change from time to time. Provider reserves the right, at Provider's sole discretion and without prior notice or liability, to discontinue or alter the Service or any feature of the Service, including without limitation: (a) restricting the time of availability, (b) restricting the availability and/or scope of the Service for certain types of computers and operating systems, (c) restricting the procedures for or amount of access or use permitted, (d) restricting or terminating any user's right to access and use the Service, and (e) changing system hardware and software. Any change is effective immediately upon a posting on the Service or your receipt of notice via electronic mail or conventional mail. By continuing to use the Service, you accept any such changes. If any such changes are not acceptable to you, you may terminate this Agreement at any time as described in the Termination section.

 

PEK APP and SERVICE

You agree to supply Provider with accurate and complete information as specified on the online registration form and to inform Provider promptly of any change in such information.

 

You are responsible for all use of your account. You must promptly inform Provider of the loss, theft, or unauthorized disclosure or use of your personal identification number or password. Until you notify Provider of such a breach of security, you remain liable for any unauthorized use of the Service through your account.

 

Provider reserves the right to refuse to provide access to the Service to anyone.

 

Internet and Cellular Phone Access and Possible Charges

The Provider service is accessed through either access to the Internet or cellular phone line. Depending on your rate plan for those services, use of the Service may result in access, usage charges and/or depletion of prepaid minutes.

Please contact your providers to make sure your use of the Service will not result in unwanted charges.

 

Provider does not make any assurances about the availability or functionality of the Provider service over a broadband connection. Firewall protection is strongly advised for any broadband Internet connections to protect your Provider unit from viruses and other harmful things. You are responsible for any phone or broadband service charges incurred as a result of using or accessing the Provider service and acknowledge and agree that you shall be solely responsible for all disputes with any telephone company or Internet service provider related to the same.

 

Online Service Interruptions

 

Online Service access may be limited or unavailable based on unavailability or difficulties with the Internet generally or your web browser, computer, home wiring, Internet service provider or other things beyond our control. Provider does not guarantee continuous, uninterrupted or secure access to the Online Service and operation of the Online Service may be interfered with by numerous factors outside of our control.

 

 

WARRANTY

NO WARRANTY FOR SERVICE OR SOFTWARE FOR ON-LINE ACCESS; LIMITATION OF LIABILITY

THE SERVICE IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. PROVIDER AND YOUR UTILITY (“UTILITY”) DO NOT MAKE, AND EXPRESSLY DISCLAIMS, ANY AND ALLWARRANTIES, EXPRESS OR IMPLIED, WITH REGARD TO ANY INFORMATION, SOFTWARE, PRODUCT, OR SERVICE FURNISHED BY IT UNDER THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PROVIDER OR UTILITY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF PROVIDER AND UTILITY TO ANY USER FOR ANY LOSS, CLAIM, DAMAGE, OR LIABILITY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, DUE TO PROVIDER OR UTILITY'S NEGLIGENCE.

 

THE PRODUCT HAS A ONE-YEAR LIMITED WARRANTY.

 

INDEMNIFICATION

You agree to indemnify and hold Provider and Utility, and their respective officers, directors, employees, and agents harmless from and against any claims and expenses (including reasonable attorney's fees) arising out of or related to any violation of this Agreement or use of your account.

 

PRIVACY; NO EDITORIAL CONTROL

Electronic mail and other transmissions passing through the Service or over the Internet and through Provider's system are not secure, and Provider cannot guarantee the security or privacy of any of your information or communications. Provider will not intentionally monitor or disclose any private electronic communications, except to the extent necessary to identify or resolve system problems or as otherwise permitted or required by law. Provider does, however, reserve the right to monitor transmissions, other than private electronic communications, as necessary to provide the Service and otherwise to protect the rights and property of Provider. Notwithstanding the foregoing, Provider does not have the practical ability to restrict conduct, communication, or content that might violate this Agreement before transmission on the Service, nor can Provider assume any liability for any action or inaction with respect to such conduct, communication, or content.

 

PROPRIETARY RIGHTS

 

SOFTWARE

The Software and any accompanying documentation and written materials are the sole and exclusive property of Provider or its licensor and are protected by copyright and trade secret law and international treaties.

 

EXPORT

The U.S. export control laws regulate the export and re-export of technology originating in the United States, including the electronic transmission of information and software to foreign countries and foreign nationals. You agree to comply with these laws and not to transfer by electronic transmission or otherwise any Content derived from the Service without obtaining any required government authorization. You further agree not to upload to the Service any data or software that cannot be exported without prior written government authorization, including without limitation certain types of encryption software.

 

TRADEMARKS

Peek™, Peek Energy™ are the service marks of Provider. The right to access and use the Service and Software do not include any right to use the service marks of Provider.

 

TERMINATION

 

FOR ANY REASON

Either you or Provider may terminate this Agreement for any reason at any time by giving the other party notice of termination. Such termination shall be effective upon receipt of notice.

 

FOR CAUSE

Provider may terminate this Agreement without notice for any conduct that Provider believes in its sole discretion violates this Agreement, interferes with other users’ use of the Service, or is otherwise inappropriate.

 

EFFECT OF TERMINATION

Upon termination, your license to use the Software and the Service automatically terminates, and Provider will delete all data, files, or other information stored in your account.

 

GENERAL

 

CHOICE OF LAW

This Agreement and its validity, construction, and performance shall be governed in all respects by the laws of the State of California, without regard to its choice of law rules.

 

VENUE OF LEGAL ACTION

Any litigation pertaining to this agreement shall be held in a court of competent jurisdiction in the County of Los Angeles, State of California.

 

ATTORNEY’S FEES & COSTS

The prevailing party as determined by the court in any litigation pertaining to this agreement shall be entitled to receive reasonable attorney’s fees and costs.

 

NO WAIVER

Provider's failure to insist upon strict performance of any of the provisions of this Agreement shall in no way constitute a waiver of future violations of the same or any other provision.

 

SEVERABILITY

If any provision or portion of this Agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remainder of this

Agreement shall not in any way be affected or impaired thereby.

 

SURVIVAL

The provisions of this Agreement relating to confidentiality, warranties, and indemnification shall survive any termination or expiration of this Agreement.

 

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement of the parties with respect to its subject matter and supersedes all existing agreements and all oral, written, or other communications between them concerning its subject matter.

 

FORCE MAJEURE

Neither party shall be responsible for delays of performance resulting from acts beyond the reasonable control of such party. Such acts shall include, but not be limited to, acts of God, strikes, walkouts, riots, acts of war, epidemics, failure of supplier to perform, governmental regulations, power failures, earthquakes, or other disasters.

 

NOTICES

All notices and demands of any kind or nature that either party to this Agreement may be required or may desire to serve upon the other in connection with this

Agreement shall be in writing and may be served personally or by prepaid registered or certified United States mail or by nationally recognized express courier, in either case to the addresses and persons set forth at the beginning of this Agreement. Either party may from time to time, by notice in writing served upon the other party as aforesaid, designate a different mailing address or a different person to which following such service all further notices or demands are thereafter to be addressed.